sitehelpdesk-IT is a comprehensive helpdesk software tailored for IT support departments, offering essential features for service requests and incident management. This tool enhances internal support services by integrating ITIL service management practices, enabling organizations to proactively manage incidents and changes within their IT infrastructure. The platform includes a fully integrated Configuration Management Database (CMDB), which helps in identifying trends and resolving errors before they escalate into significant issues.

Designed for a wide range of users, from small businesses to enterprises, sitehelpdesk-IT provides extensive training options, including documentation and live sessions. The software is subscription-based, with pricing starting at $800 for a one-time setup, and offers a free trial to evaluate its capabilities. Support is available through online and phone channels, ensuring users have access to assistance when needed.